The service experience, is the number one key to building a better business, it all starts here. (And it's also the number one problem that holds most businesses back.) Yes everything counts, it all matters, but if you did nothing else but service your customers better, give them an experience they wont forget, with a view to achieving three things better, it would dramatically change the way a business performs and the results it gets.
It's not difficult, it just needs changes and simple customer service systems and expectations from all staff, an understanding of what the objective is, how to do it and why.
The difference between you and your competitor, can't be price, discounting isn't the solution, it has to be the service, it's the little things that make a huge difference.
The complete service360 process encompasses every aspect from first impressions, to building relationships that last decades. There are eleven key aspects of the complete process that all help towards turning prospects into customers, clients and long time advocates, that have the potential to double, triple or more, your current business income.
Build a better business in eight simple steps
Just about any business, could double there sales, turnover and results in 12 to 24 months (or less) they are literally only a few steps away. But what steps do you take?
Too many businesses operate on the "single sale model" a client walks in, maybe buys and walks out, never to be seen again.
For too long business owners have thought their product or service was enough to attract a customer. Well its not and nor is the best at marketing that product or service either.
There are eight key drivers, that all have an effect on how a business performs, and in most cases they are totally ignored and maybe that's why 80% of all businesses fail in their first five years.
Business owners and their teams just don't know what they don't know, but if they knew the simple things that could easily double a businesses result in 12 months, maybe things would change.
Its not complicated, in fact its easy, just not simple if you don't know what to do.
Its the little things that make a BIG difference.
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